Shipping policy

Shipping & Returns

We ship from British Columbia, Canada.

Shipping

Processing Time: Orders generally ship within 1–3 business days after payment is received, excluding weekends and holidays. Tracking information will be provided once your order has been processed.

Shipping Carriers: We primarily ship using Canada Post/USPS but may also use UPS, Purolator, DHL or FedEx depending on the destination and service selected.

Tracking: All orders are shipped with tracking. Customers are responsible for monitoring their shipment and responding promptly to any communications from the carrier or customs authorities.

Free Shipping: Where free shipping is offered, BGShopOnline will select the shipping carrier and service. You will receive an email with the tracking information. Please also check your Spam folder.

Expedited Shipping: If you require a faster shipping service than the options displayed at checkout, please contact us for a custom quote.

International Shipping: If your country is not available at checkout, please contact us for shipping options.

Shipping Insurance

All orders include up to $100 CAD in insurance coverage for loss or damage. This is the maximum amount BGShopOnline will reimburse unless additional insurance has been purchased.

If you would like additional insurance coverage, please contact us before placing your order for a quote.

U.S. Orders

All orders are shipped from British Columbia, Canada.

For our U.S. customers, applicable import duties and tariffs are displayed and collected at checkout.

U.S. orders are shipped DDP (Delivered Duty Paid). This means applicable duties and tariffs are collected in advance and paid to the USA Customs so customers do not receive an additional duty or tariff charge upon delivery.

Some products may qualify for preferential tariff treatment under the CUSMA/USMCA trade agreement depending on the product and its country of origin.

Tariff rates and import regulations are determined by U.S. authorities and may change at any time. BGShopOnline does not determine or control government tariff rates.

International Orders — Customs, Duties, VAT & Import Fees

IMPORTANT: Orders shipped outside Canada and the United States may be subject to customs duties, VAT, import taxes, brokerage charges, carrier handling fees and/or other import-related charges upon arrival in the destination country.

Unless specifically stated otherwise at checkout, these charges are NOT included in the purchase price or shipping charge and are the responsibility of the customer.

BGShopOnline has no control over the amount a country, customs authority, postal service or courier may charge.

Customers are responsible for familiarizing themselves with the customs, tax and import requirements of their destination country before ordering.

Receiving free shipping from BGShopOnline does not mean that an international order is free from customs duties, VAT, import taxes or carrier/customs processing fees.

If you require an HS/tariff code for a product before ordering, please contact us, and we will be happy to provide the classification we use for shipping documentation.

European Union Orders

All BGShopOnline orders are shipped from Canada. Canada is not part of the European Union.

Orders entering an EU country from Canada are imports and are therefore subject to applicable EU and destination-country customs and VAT requirements.

BGShopOnline does not currently collect EU VAT through the Import One-Stop Shop (IOSS).

Customers should therefore be prepared to pay any applicable VAT, customs duties, customs clearance fees, postal/courier handling fees or other import charges assessed when the shipment enters the EU.

EU import rules and charges depend on the value and classification of the goods and may change. Customers are responsible for applicable charges assessed by the receiving country or carrier.

Please be aware that, effective July 1, 2026, the EU introduced a temporary customs duty applicable to qualifying low-value e-commerce imports from outside the EU.

Any amount collected by customs or the delivery carrier is separate from the amount paid to BGShopOnline.

United Kingdom Orders

All orders are shipped from Canada.

For goods sold directly to UK consumers, UK VAT rules differ depending on the value of the consignment.

BGShopOnline is not currently registered to collect UK VAT on direct consumer sales requiring VAT collection at the point of sale. Therefore, UK customers must ensure that their merchandise order exceeds £135 GBP before placing an order.

For consignments above £135, normal UK import VAT and customs rules apply. Customers may be required to pay VAT, customs duties and/or carrier clearance or handling charges before delivery.

These charges are the responsibility of the customer.

Refused, Unclaimed or Abandoned International Shipments

Please do not refuse a shipment because customs duties, VAT, taxes or carrier fees are due.

Customers are responsible for monitoring tracking and responding promptly to requests from the shipping carrier or customs authority.

Orders that are refused, unclaimed, abandoned, returned or disposed of because the recipient:

  • declined to pay customs duties, VAT, taxes or carrier fees;
  • failed to respond to the carrier or customs authority;
  • provided an incorrect or incomplete address; or
  • otherwise failed to accept delivery
  • or failed to track their order

are ineligible for a refund.

Original shipping charges, customs charges, return shipping costs, and other costs incurred as a result of a refused or returned shipment are non-refundable and may be deducted from any refund for which the order is otherwise eligible.

If a shipment is abandoned or destroyed by the carrier or customs authority and is not returned to BGShopOnline, no refund will be issued.

Customs Declarations

BGShopOnline must accurately declare the contents and value of commercial shipments.

We cannot mark commercial purchases as “gifts,” declare a false value, or alter customs documentation in an attempt to avoid duties, VAT or taxes.

Correct Address Policy

Please carefully review your shipping address before completing your order.

BGShopOnline cannot verify every customer address and is not responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer, including:

  • incorrect postal/ZIP codes;
  • missing apartment, unit or suite numbers;
  • missing floor numbers; or
  • incorrect or incomplete street information.

If an incorrect address results in a shipment being delayed or returned, any additional shipping or re-shipping costs are the customer's responsibility.

If you notice an error after ordering, please contact us immediately. We will make every effort to correct the address if the order has not yet been processed.

Cancelled Shipping Labels

Cancelled shipping labels may incur a $5 USD fee.

Returns

Return Policy

Due to their personal nature, all BioGeometry jewelry and pendants are final sale, including the BioSignature Pendant and BioSignature Ring.

Other unused products may be eligible for return within 15 days of receipt.

You must contact BGShopOnline before returning any product to confirm that it is eligible for return within the 15-day timeline.

Eligible refunds apply to the product price only. Original shipping costs, customs duties, VAT, tariffs, brokerage fees and other import-related charges are not refundable by BGShopOnline.

Customers are responsible for return shipping costs.

We strongly recommend using a tracked shipping service when returning an approved item. BGShopOnline is not responsible for returned parcels that are lost or not received.

Risk of Loss After Delivery

BGShopOnline / HealthWise Spaces is not responsible for packages that are lost or stolen after tracking confirms successful delivery.